IT Configuration Specialist III

Location: Asheville, NC

Job Type: Full-time

CASE is an SBA-certified Women-Owned (WOSB) and HUBZone Small Business headquartered in Asheville, NC at The Collider, with operations spanning six US time zones (East Coast to Hawaii). We focus on creating impactful, innovative, credible, and globally recognized climate, ecological, social, and environmental science and technology expertise that enables public and private sector organizations to make environmentally intelligent decisions, adapt to changing conditions, anticipate and solve problems, and create lasting economic, social, and ecosystem resilience.

Position Overview:

We are seeking a vastly proficient and qualified IT Configuration Specialist III to join our IT team. As an IT Configuration Specialist III, you will play a crucial role in managing and maintaining the configuration management process for our organization's IT infrastructure. You will be responsible for overseeing the configuration, deployment, and maintenance of hardware, software, and network components. Your expertise and attention to detail will contribute to the smooth operation and optimization of our IT systems.

Key Responsibilities:

· Analyzes changes of IT product design to determine the effect on the end product design and function and determines and prepares documentation necessary for change. 

· Coordinates with customers and manufacturers to determine a process for change reporting. 

· Reviews released engineering change data and changes documenting activities to ensure adherence to configuration management procedures and policies.

· Performs a variety of complicated tasks.

Qualifications and Skills:

· Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

· Minimum of 5 years of experience in IT configuration management or a similar role.

· In-depth knowledge of configuration management principles, practices, and tools (e.g., CMDB, version control systems).

· Proficiency in using configuration management tools such as Ansible, Puppet, Chef, or similar automation frameworks.

· Solid understanding of ITIL (Information Technology Infrastructure Library) principles and processes, especially in the area of configuration management.

· Strong analytical and problem-solving skills, with the ability to identify and resolve complex configuration-related issues.

· Excellent documentation skills and attention to detail.

· Familiarity with software development methodologies and release management processes.

· Familiar with a variety of the field's concepts, practices, and procedures. 

· Relies on experience and judgment to plan and accomplish goals. 

· Having a wide degree of creativity and latitude is expected.

· Knowledge of network infrastructure components and technologies.

· Experience with incident and problem management processes and tools.

· Excellent communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders.

· Certifications such as ITIL Foundation, Configuration Management Database (CMDB), or relevant vendor-specific certifications are desirable.

CASE is an affirmative action and equal opportunity employer focused on attracting, retaining, and cultivating talented professionals with diverse backgrounds and perspectives and a diverse, inclusive workplace in which our employees thrive. We equitably consider all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information as per https://www.eeoc.gov/poster.

If you require assistance in completing this application, please contact us at admin@case-co.com or 828-CLI-MATE (254-6283).  

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